Coming soon to an EHR near you: Downtime and Missing Patient Data

Electronic Health Records are often full of bloat and incorrect data, except when they are not accessible at all and/or relevant patient data isn’t even entered into the system. Here’s a frightening note from management sent to “providers” in one health system earlier this week:

Subject: Downtime Message to Providers
To the Health Network Medical Staffs :

On December 12 from approximately 7:30-10 AM the entire network experienced a EHR unplanned outage. It was due to a server issue in Kansas City and affected several customers. The Issue was identified quickly and remedied. We were back up in under 2 hours.

We identified the fact that data from the EHR had not transferred since Nov 16th. We failed to actively monitor that transaction so did not know that data transfer had failed. The data transfer issue has been fixed by our EHR vendor and we are putting a process in place to assure that the monitoring of the transmission of data happens without fail.

Your IS team understands that this impacted your workflow and we apologize. We continue to work toward no disruption in information flow at all times.

Chief Medical Information Officer

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