Dr. Wax writes NJ.com columnist Susan Livio in repsonse to her February 16, 2106 article, “See why Horizon paid $3M in bonuses to N.J. doctors.”
Dear Ms. Livio
Your article on Horizon insurance’s program to incentivize physicians was not a balanced view of the program or company. It also misrepresented the so-called “affordable care act.” Neither entity has done anything to bring down the high cost of health insurance but to force Americans to buy it from profiteering high overhead entities under penalty of law.
Horizon Blue Cross Blue Shield of New Jersey is notoriously one of the most difficult insurance companies to deal with. Their denial rates for payment, denial rates for medications and tests, and poor communications skills are just a few of their issues. Both their patient and “provider” help desks are located off shore in the Philippines or India, despite their massive holdings in the state of New Jersey. One must not forget their bankruptcy in the 1990s, where they were forced to change their company from New Jersey Blue Cross Blue Shield to “Horizon.” Continue reading